The Pearl Policies
POSITIVITY
We are a fun, fierce, fit family and this is your happy place. No matter what happens in life outside the studio, we come to class ready to work. Smile. Be Kind. Introduce yourself to your neighbor at the start of every class. No mean girls allowed.
PRESENCE
Savor the moment. Put your cell phone and other devices on silent before entering the studio and stow them in the cubbies. No devices are allowed while class is in session. But selfies after class? We’re in.
PUNCTUALITY
To ensure your safety and to show respect for all members of the GRITFAM, arrive to class early. The studio doors will close five minutes into class and you will not be allowed to enter.
POWER IN NUMBERS
Follow your instructor and refrain from doing your own thing. We move to the beat and stay in sync because there is power in numbers.
PERSEVERANCE
We embrace the challenge. We believe that hard work can be enjoyable. We push ourselves and each other. If we fall down seven times, we get up eight.
#NOGRITNOPEARL
We are a fun, fierce, fit family and this is your happy place. No matter what happens in life outside the studio, we come to class ready to work. Smile. Be Kind. Introduce yourself to your neighbor at the start of every class. No mean girls allowed.
PRESENCE
Savor the moment. Put your cell phone and other devices on silent before entering the studio and stow them in the cubbies. No devices are allowed while class is in session. But selfies after class? We’re in.
PUNCTUALITY
To ensure your safety and to show respect for all members of the GRITFAM, arrive to class early. The studio doors will close five minutes into class and you will not be allowed to enter.
POWER IN NUMBERS
Follow your instructor and refrain from doing your own thing. We move to the beat and stay in sync because there is power in numbers.
PERSEVERANCE
We embrace the challenge. We believe that hard work can be enjoyable. We push ourselves and each other. If we fall down seven times, we get up eight.
#NOGRITNOPEARL
On Time Arrival & Cancellation Policy
- To show mutual respect for all members of the #GRITFAM, we follow a strict punctuality policy. Clients are expected to arrive at least 5 minutes early for all classes.
- We will not allow you to enter the studio if you arrive 5 minutes after class has started.
- In order to cancel a class without incurring a fee, you must do so online or via our mobile app at least 8 hours before the scheduled class time.
- If you cancel less than 4 hours before the class start time or "No Show" for a class, you will be automatically charged a $15 fee.
- The same cancellation policy applies to the waitlist, so you must remove yourself from the waitlist at least 8 hours in advance if you can no longer make it to avoid being charged a late cancellation fee.
Customer Service
Contact our customer service team at [email protected]. One of our customer service representatives will respond to your email within 24 business hours (Monday-Friday from 8:00am - 5:00pm CST).
